Frequently Asked Questions
Shipping and Returns
Do you ship to my country?
Yes! Most likely!
Here is a list of all the countries we have shipped to in the past:
- United Kingdom
- United States
We use DHL for our international orders so wherever they ship to we should as well, but if your country is not on this list please get in touch.
How long will shipping take?
All shipping has been a bit slow at the moment due to Lockdown delays. For New Zealand orders please allow 2-4 days for your package to arrive.
Australia - 5 days - 2 weeks
International - 2-3 weeks
We send tracking details with every package, check this for an update on the location of your package.
Will I have to pay import taxes on my order?
Please check importing limits on orders into your country, you may have to pay import/duty if your order value is above this limit.
See your import limit here
Australia 1000 AUD
Canada 20 CAD
France/ Germany/ Ireland 150 EUR (Customs) 22 EUR (VAT)
United Kingdom 150 EUR (Customs) 15 GBP (VAT)
United States 800 USD
If your country is not on this list please see your government website or ask us directly. Import/customs and duty charges differ from country to country, please check these for your country.
How do I return a garment?
We are more than happy to exchange or refund any full priced items. Sale garments will be refunded to a store credit.
Pop the garments (in their original condition) into a tracked parcel and send to:
The Carpenters Daughter, 290 Pt Chevalier Rd, Pt Chevalier, Auckland, 1022
Please email the tracking number to email@example.com so we can keep an eye out for the parcel.
When will my return be processed?
Once we have received your parcel and checked that the items are still in original condition, then we will begin processing your refund.
Full priced items, exchange or refund within 10 days of delivery
SALE garments will be refunded to a store credit
Care and Manufacture
How should I care for my TCD garment?
You should always check the care label of any garments before laundering to check fabric content and specific care requirements. That being said, most TCD garments should be cared for as follows;
- Cold machine wash. Hot water makes fibres in a garment contract and sit closer together. This is why a woolen jumper shrinks when you don't hand wash it. Over time the heat from washing will begin to degrade the fibres in the garment and could cause it to become brittle and more susceptible to holes
- Mild detergent only. Avoid powders that have a bluing agent in them. This makes whites appear more white but over time and many washes, the cumulative blue from every wash will begin to change the colour of your piece.
- Line dry only, no heat. Do not put any TCD pieces in the dryer. Like with hot water, hot air and the tumbling motion causes the fibres in a garment to contract. This can result in shrinkage, pilling, fluffing, and degrade the quality and strength of the fibres. Drying in a dryer could leave your pieces far more susceptible to holes and therefore won't last you as long.
- Cool iron. Only iron when necessary, cover with a cloth and use a low heat setting to press. Steam helps a garment to relax, TCD garments can be steamed from the reverse side only.
Who makes our clothes?
We purchase all of our fabrics, labels and tags exclusively through New Zealand suppliers, and make 100% in New Zealand. All of our makers, cutters and suppliers sit within a 6-30km radius of our office. We have 4 makers placed around us in Tamaki Makaurau who we visit personally to drop off and pick up cuts and finished garments.
We ensure all of our makers, machinists and suppliers are paid fairly for their work (the New Zealand minimum wage is $20), and have safe and fair working conditions through visits to the facilities as we move along through production. We are committed to producing exclusively in New Zealand to help our local manufacturing industry thrive and ensure jobs don't move entirely overseas.