Privacy Policy

We take your privacy seriously — and we treat your personal information with care and respect.

This policy explains how The Carpenters Daughter collects, uses, stores and protects your information when you shop with us or use our website.

By using our website, you agree to the terms outlined below.

What We Collect

When you place an order, sign up to our emails, or contact us, we may collect the following information:

Your name
Contact details (including email address and phone number)
Delivery and billing address
Order history
Website activity (such as pages viewed or items added to cart)
Any information you choose to share with us (for example via customer service emails or surveys)

We only collect what we need to process your order, support your experience, and improve our service.

We use your information to:

We will never sell your personal information.

Your personal information is kept private.

We only share it with trusted third parties when it is necessary to run our business, such as:

All third parties are required to handle your information securely and only for the purpose it was provided.

If you choose to receive marketing from us, we may send you emails about new arrivals, offers, and updates.

You can unsubscribe at any time by clicking the link in any email or contacting us directly.

We respect your inbox — no spam, just the occasional good thing.

Our website uses cookies to help it work properly and to improve your shopping experience.

Cookies help us:

You can disable cookies in your browser settings, but some parts of the website may not function correctly if you do.

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

While no online system can be guaranteed 100% secure, we use trusted systems and safeguards to keep your information as safe as possible.

Under New Zealand privacy law, you have the right to:

If you’d like to do any of the above, just get in touch and we’ll help you.

We keep your information only for as long as needed to:

After that, it is securely deleted or anonymised.

Our website may contain links to other sites.

We are not responsible for the privacy practices or content of those websites, so we recommend checking their privacy policies separately.

If you have any questions about your privacy or your data, please contact us:

We’re always happy to help.