Refund policy

Returns & Exchanges

What if it doesn't fit or I don't love it? Don't worry, if you purchase online we want you to get it home and try it out and if you're not happy you have 10 days from delivery to let us know if you need another size or to return the garment.

To be eligible for a return, your item must be unused and in the same condition that you received it, with swing tag still attached.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Send item to The Carpenters Daughter, 7B Bassant Avenue, Penrose, Auckland AUK, Auckland 1061, New Zealand. With note attached about returns etc.

Promotions  
Any Items on Sale (excluding Outlet pieces) bought under a promotion/sale code will get a store credit or can be exchanged. Only items purchased at full price can be refunded or swapped out for a different piece/size. Any item(s)  purchased in the Outlet can not be returned or exchange, so be sure to choose the correct size. Give us a call or flick us an email for help on sizes. Any store credit is valid for 12 months.

Sale items
Only regular priced items may be refunded, all sale item will be refunded in store credit excluding outlet items and second and samples.

Exchanges
We know that getting the right fit can be tricky. We are always here to help. If you need to exchange sizes, give us a bell on (09) 845 4781 or send us an email at caroline@thecarpentersdaughter.co.nz and send your item to:
The Carpenters Daughter,
7B Bassant Avenue, Penrose,
Auckland 1061
New Zealand